Most eBay sellers are returned because the product was sent to the wrong place or was damaged during transportation. So many consumers will choose to apply for eBay returns. What if the eBay buyer does not sign for the goods and asks for a return? What if the return rate is high? Let’s introduce it below.
1. What if the eBay buyer asks for a return?
Before sending a refund proposal, use the “Send a message to the seller” in the process to contact the seller to communicate about the refund amount. After receiving a partial refund proposal, the seller has ten working days to decide whether to accept it and must respond within the specified time. At the same time, if the buyer is not satisfied with the proposal to receive a partial refund, he can reapply to the platform.
2. How to reduce the return rate?
1. Clear inventory in time.
eBay merchants should understand the reasons for each buyer’s return, and then handle these returned products in a unified manner. Remember not to let defective products flow into the market for sale again. When merchants receive defective products from suppliers, merchants need to communicate and negotiate with suppliers.
2. Avoid selling counterfeit goods.
If sellers sell products from suppliers, they must be careful not to sell counterfeit goods. Counterfeit goods will seriously affect the rating and ranking of the seller’s store.
3. Check whether the information on the product details page is correct.
According to data, among the reasons for returns on e-commerce platforms, 45% of consumers received products that were different from the products on the details page. eBay merchants should make the information in the product details page more accurate, complete and easy to read.
4. Use clear and high-quality images.
High-quality images allow buyers to clearly see the details of the product, and in addition, they can stimulate buyers’ desire to buy.
5. Please pack the product carefully.
eBay merchants cannot guarantee that there will be no problems during the transportation process, so merchants should try their best to pack the product and not damage the product.
6. Fast delivery.
Delivery speed will also affect consumers’ shopping experience, so eBay sellers should arrange delivery as soon as possible and provide customers with logistics tracking information to reduce returns caused by delivery delays.