Amazon sellers may encounter various situations during operations and need to contact Amazon customer service or seek help from the corresponding functional team. Only by contacting them in a targeted manner can the problem be solved faster and more effectively. The following lists the email addresses that Amazon sellers may use during operations for your reference.
(1) Amazon official email address.
notice@amazon.com
seller-evaluation@amazon.com
pq-评价@amazon.com
account-confirmation@amazon.com
cn-seller-verification-enquiry@amazon.co.uk
Amazon CEO Bezos’s email address: jeff@amazon.com (a real email address, with someone handling and responding to it. Do not use it unless absolutely necessary)
(2) The seller performance team’s email address (the email address most commonly used by sellers, mainly used to contact, follow up and handle account restrictions due to account performance issues, such as ODR exceeding the limit, infringement, false shipments, etc. When contacting, please use English or the language of the site, be sincere, and use the email address used when registering the account).
US:seller-performance@amazon.com
CA:seller-performance@amazon.ca
UK: seller-performance@amazon.co.uk
FR: performance-vendeur@amazon.fr
DE: verkaeufer-performance(@amazon.de
ES: performance-vendedor@amazon.es
IT: performance-venditore@amazon.it
JP:alliance@amazon.co.jp
(3) Email for complaints regarding product quality (email for contact and complaint when product quality is complained, products are subject to random inspection, products are removed from shelves, etc.).
US:pq-评价@amazon.com
US:seller-performance-policy@amazon.com
UK: seller-performance-policy@amazon.co.uk
FR: politique-performance-vendeur@amazon.fr
DE:verkaeufer-performance-richtlinie@amazon.de
IT: performance-venditore-politiche-di-condotta@amazon.it
ES: politics-performance-vendedor@amazon.es
MX: politics-performance-vendedor@amazon.com.mx
(4) If the store is frozen or closed, follow up the appeal email address for account release (the contact email address for account balance processing after the account is frozen, and can also be used to apply for FBA inventory withdrawal when the account is closed and cannot be logged in).
US:merchant-reserve-inquiry@amazon.com
US: payments-investigate@amazon.com
US: payments-funds@amazon.com
CA: payments-investigate@amazon.ca
UK: payments-investigate@amazon.co.uk
FR: investigation-amzpayments@amazon.fr
DE: payments-nachforschungen@amazon.de
IT: payments-investigate@amazon.it
ES: investigationacion-pagos@amazon.es
IN: payments-investigate@amazon.in
MX: payments-funds@amazon.com.mx
(5) The email address for withdrawal of the lawsuit after the intellectual property rights related issues are resolved.
US: notice@amazon.com
UK: notice@amazon.co.uk
FR: notice@amazon.fr
DE: benachrichtigung@amazon.de
IT: notifica@amazon.it
ES:aviso@amazon.es
IN: notice@amazon.in
MX: notice@amazon.com.mx