1. DTS (seller preparation time) settings
Sellers can set DTS days to 3 days or 5~10 days. Products with DTS days set to 5~10 days are pre-sale products.
2. Late delivery rate
Late delivery rate = number of orders shipped late in the past 7 days/total number of orders shipped in the past 7 days. Calculation of late delivery orders.
Non-Brazilian sites: Orders that have not been successfully scanned by the first kilometer or have not been scanned at the warehouse within DTS days (working days) will be recorded as late delivery orders.
Brazilian site: Orders that have not been successfully scanned by the first kilometer or have not been scanned at the warehouse within DTS days (working days) + 1 natural day will be recorded as late delivery orders.
3. Order uncompleted rate
Order uncompleted rate = uncompleted orders in the past 7 days / past 7 days (uncompleted orders + net orders)
1) Uncompleted order calculation formula
Uncompleted orders = orders canceled by the seller + return and refund orders successfully initiated by the buyer + automatically canceled orders due to the seller’s responsibility
Automatic cancellation of order calculation.
Automatic West Station: Orders that are not shipped by DTS (working day) will be recorded as automatically canceled orders: Orders that are not scanned in DIS (working day) + 3 natural days will be recorded as automatically canceled orders.
Brazil Station: Orders that are not shipped by DTS (working day) + 1 natural day will be recorded as automatically canceled orders; Orders that are not scanned in DTS (working day) + 3 natural days will be recorded as automatically canceled orders.
【Note】
Logistics time exemption is only for the working days set by DTS, and there is no logistics time exemption for +1/3 (natural day).
2) Standards for late shipment rate and uncompleted order rate in each market
Standards for late shipment rate and uncompleted order rate in Taiwan, China.
Standards for late shipment rate and uncompleted order rate in the Philippines.
Standards for late shipment rate and uncompleted order rate in Vietnam.
Standards for late shipment rate and uncompleted order rate in Singapore.
Standards for late shipment rate and uncompleted order rate in Malaysia.
Standards for late shipment rate and uncompleted order rate in Indonesia.
Standards for late shipment rate and uncompleted order rate in Thailand.
Standards for late shipment rate and uncompleted order rate in Brazil.