In the seller backend, sellers can view and set account information through certain operations. For example, sellers can set and view the seller information in their accounts through the following steps.
Step 01: Enter the main page of the seller backend, hover the mouse over “Settings” in the right menu bar, a subcategory list box will open, and select the “Account Information” option.
Step 02: Enter the “Seller Account Information” page and click the “Your Seller Profile” link
Step 03: Enter the “Seller Information” page, where sellers can set store information and customer service information. Taking setting customer service information as an example, sellers only need to click the “Edit” button after “Customer Service Details”.
Step 04: Enter the “Edit Customer Service Details” section of “Seller Information”, enter relevant information in this section, and click the “Submit” button to set the customer service information. For example, you can ① enter the customer service phone number; ② click the “Submit” button.
Step 05: After the operation is completed, the “Edit Customer Service Details” section of “Seller Information” will appear with the prompt “Customer Service Details Successfully Updated”. Return to the “Seller Information” page. If the phone number you just entered is displayed under “Phone” in the “Customer Service Details” section, it means that the customer service phone number has been set successfully.
In addition to viewing and setting seller information, sellers can also manage the relevant information of the account. The specific steps are as follows.
Step 01: Sellers can click the button under the “Account Management” section in the “Seller Account Information” page to manage the relevant information. Taking the management of “User Permissions” as an example, sellers can click the “User Permissions” link under the “Account Management” section.
Step 02: After the operation is completed, enter the “User Permissions” page. Sellers can set the user permissions of the seller account on this page. For example, you can enter the “Name” and “Email Address” under the “Add New User” section and click the “Invite” button.
Step 03: After the operation is completed, the corresponding mailbox will receive the “Seller Platform Invitation” email sent by the Amazon platform. Sellers only need to follow the steps in the email to allow the corresponding user to obtain the seller backend access rights.
Set Global Account Information
When sellers have registered accounts on multiple Amazon sites, they can view and set the information of these accounts through the “Global Account” function in the seller platform. Specifically, sellers can view and set the information of global accounts through the following steps.
Step 01: Enter the main page of the seller backend, hover the mouse on “Settings” in the right menu bar, a subcategory list box will open, and select the “Global Account” button.
Step 02 Enter the “Account” section of the “Your Global Account” page, which will display the store accounts registered by the seller. Sellers who need it can also click the “Rename” button after the account name to change the account name.
Step 03; Sellers who need it can also click the “Merge Accounts” button in the “Your Global Account” page to merge accounts. Specifically, in the “Account” section of the “Your Global Account” page, sellers only need to select two accounts to merge accounts. Of course, if only one store account is registered, account merging cannot be performed on this page.
In addition, in the “Merge Accounts” section of the “Your Global Account” page, some common questions about account merging are answered. If the seller is sure to merge the accounts, or has questions about account merging, he can view these questions and their answers.