When the store’s order volume increases, our customer service staff will receive a large number of customer inquiries every day. The increase in the number of inquiries also puts pressure on our customer service staff, and at the same time makes it impossible to reply to every customer in time, thereby reducing the response time and response rate of our store. We all know that if customers wait for one more minute, they may give up buying. The best way to solve this problem is to set up automatic replies in the store.
Lazada automatic reply settings
Of course, many people are not satisfied with a simple text description reply. As shown in the figure, we can also add more operation replies to the text reply for customers to click selectively.
Lazada text form automatic reply settings
The action title is set to “How to enjoy free shipping”. When the customer clicks this option, it will automatically reply to the “Buy any two items across the store and enjoy free shipping” I set.
Lazada picture form automatic reply settings
Picture form reply settings, the action title is set to “Learn more about store activities”. When the customer clicks this option, it will automatically reply to the picture I set.
Lazada coupon form automatic reply settings
Coupon form reply settings, the operation title is set to “Store minimum threshold coupon”, and the reply setting can choose any coupon in the store
Lazada follow invitation form automatic reply settings
Store invitation form reply settings, the operation title is set to “How to follow the shop” When the customer clicks this option, it will automatically reply to the store follow invitation link.
Lazada automatic reply overall preview