Infringement issues on the AliExpress platform are taken very seriously. In order to protect your legal rights and seek solutions, we offer the following suggestions to deal with this situation.
Carefully check the content of the complaint
First, carefully check the content of the complaint. Read the complaint carefully and fully understand the specific reasons and allegations of the complaint. Make sure you clearly understand the other party’s allegations and verify the products and infringement issues involved. Understanding the nature of the problem can help you resolve the dispute more targeted.
Stay calm and professional
It is important to stay calm and professional when dealing with infringement complaints. Do not respond emotionally or take drastic actions, but handle it with a calm and professional attitude. When communicating with the complaining party, maintain a friendly communication style and avoid exacerbating the conflict. A professional attitude can help better resolve the problem.
Communication and negotiation
Communicate with the complaining party as soon as possible and try to find a solution. You can provide evidence to support your legal rights, such as AliExpress product pictures, trademark registration certificates, authorization documents, etc. Actively negotiate with the other party and make every effort to find a solution that meets the consensus of both parties. Collaborative problem solving is more likely to bring positive results than confrontation.
Submit an appeal and counter-evidence
If you believe that the complaint is wrong or unfounded, you can submit an appeal to AliExpress and provide counter-evidence to support your position. These materials can be documents and evidence that can prove your legal rights. When submitting an appeal, make sure that the materials fully and accurately support your arguments.
1. You own the copyright of the work being complained about. You need to provide copyright registration certificates/legal publications, etc., or product catalogs or product sales records before the copyright owner’s work was completed.
2. The complained product was purchased from the copyright owner or his agent. You need to provide relevant purchase certificates, such as contracts and invoices.
Follow AliExpress’s processing procedures
AliExpress has a specific infringement complaint handling process. Be sure to understand and comply with the platform’s regulations and requirements. Follow AliExpress’s guidance and suggestions to handle complaints and provide the required documents and information as required. Following the platform’s regulations can help solve problems more smoothly.
Seek legal advice
If the infringement complaint cannot be resolved through negotiation or involves complex legal issues, consider seeking professional legal advice. Professional lawyers can provide you with advice on intellectual property and infringement issues and assist you in taking appropriate legal actions. After legal consultation, you can have a deeper understanding of the rights and responsibilities of your store.
In short, it is very important to actively respond to infringement complaints from AliExpress. Through constructive communication and cooperation with the complaining party, you can better safeguard your legal rights. At the same time, the AliExpress platform will handle infringement complaints in accordance with its policies and procedures. Following regulations, resolving disputes or controversies, and safeguarding your own rights can also help you better succeed in the e-commerce market. AliExpress has taken severe punitive measures against infringers. As everyone’s copyright awareness increases, it is recommended not to try to “take shortcuts”, otherwise regret will be irreparable.