OZON officials have been constantly improving the rules of the platform to create a fair competition, green and friendly environment, and provide cross-border sellers with safe and comfortable opportunities to make money. Failure to comply with these rules will not only result in no benefits, but may also lead to the deactivation of personal accounts or even complete restrictions. Therefore, being familiar with and abiding by OZON’s rules and policies is an important prerequisite for safe operation on this platform.
I. OZON platform rules.
1. Provide accurate information: All information about the company, products and services must be complete, up-to-date and true.
2. Business communication rules: When communicating with other e-commerce platform participants, please abide by the business communication rules.
3. Avoid multiple accounts: Try to avoid creating multiple personal accounts.
4. Evaluation and rating: Customer reviews and ratings must not be changed, and customers must not be encouraged to shop on other websites.
5. Private contact: Buyers must not be contacted privately, and communication can only be carried out through the methods provided by the platform.
6. Protect buyer privacy: Buyer personal information cannot be disclosed or other buyer information obtained.
II. Reliability of seller information.
1. Update company information: If the company information is changed, the changed information should be provided to OZON officials in a timely manner.
2. True product description: All information about the published products or services must be described truthfully.
3. Fair competition.
Equal competition: Malicious actions that undermine fair competition are prohibited, including duplication of product ranges, overlapping personal accounts, inducing positive reviews, and encouraging shopping on third-party websites.
4. Buyer profile.
Restrictions on the use of personal data: Buyer personal data is only used for order information and communication with buyers during delivery. Other uses and resale are prohibited.
Each cross-border e-commerce platform has unique rules and policies. For cross-border sellers, in order to successfully operate on the platform, in addition to learning operating skills, they also need to understand the platform’s rules and policies. On the premise of ensuring the safety of store quality indicators, sellers can better operate, create hot items, and thrive in the cross-border e-commerce market. OZON’s rules and policies provide sellers with a fair competition environment and a credible platform, providing strong support for the long-term development of the business.