Some seller friends, when operating Amazon stores, were not familiar with the rules of the platform, which led to the closure of the store and the freezing of store funds. So the question is, how many days will the funds be frozen when Amazon closes the store? How to appeal?
90 days. Generally speaking, it takes 90 days for an Amazon account to be transferred back after being frozen, but we need to know why the account was frozen. If the Amazon account is not unblocked, the funds will not come back even after 90 days. It is recommended to complain to the Amazon account before you can withdraw the funds from the Amazon account.
After the Amazon store freeze cycle, we will tell the seller to apply for the return of funds through the normal process. If the seller friend is not involved in other criminal violations, the funds can be retrieved as long as the identity is verified.
There are two prerequisites for Amazon sellers to recover the funds from the Amazon account: no other criminal acts are involved; the account can pass Amazon’s identity verification, that is, the account can be controlled by the seller, for example, the legal person, company address, etc. In other words, if you buy an Amazon account and the legal person cannot be contacted, then the final result goes without saying.
Materials and procedures required for appealing against frozen funds on Amazon:
1. Sellers can email the Fund Complaint Department and complain about the funds in the account 90 days after the Amazon store is closed. Remember to consult and check this email in the email of the store closure.
2. The information required includes: Seller friends need to submit a detailed action plan, including a description of the account violation. Name of the registered agent for invoices and receipts. Name of the account opener. Name of the operator of the account. The actual address of the seller in the sales account and the operating time of the address.
3. After submitting the information, Amazon can conduct video certification and appointment according to the email prompts. After the appointment is successful, the Amazon platform will send a confirmation email and a link to enter the video certification conference room. After the seller has prepared the information, he should attend on time.
In order to increase the pass rate of the complaint letter, it is recommended to use the localized language of the complaint website as much as possible to facilitate the review of the auditors, reduce the audit time, and increase the probability of passing!
Whether it is Amazon’s closure of funds and freezing, or other reasons cause the store funds to be frozen, sellers must appeal first. If the appeal is successful, just wait patiently for the unblocking. Cross-border e-commerce is not difficult to say or do, but you must have a certain amount of knowledge accumulation. So you’d better learn about it before entering this industry, and don’t blindly follow the trend. Welcome to follow Lianlian Cross-border Payment to learn more about cross-border practical knowledge.