Cross-border e-commerce sellers who open stores on Amazon will more or less encounter some problems during the operation of the store, and they don’t know how to solve them. In this way, they can seek help from Amazon customer service. Many people still don’t know where the Amazon customer service center is? The following will introduce it to you in detail.
First of all, we should know that Amazon does not have a specific customer service center, and the ways to contact customer service are relatively scattered, but there are more ways to contact Amazon customer service, mainly the following ways:
1. Amazon Help Center.
Many sellers know that the Amazon Help Center can search for some questions, and the platform will give answers, but you can also contact Amazon customer service here. After clicking “Help”, the seller will see a new page, then click on any question, pull the page to the bottom, see a line of text, and then click “Contact Amazon” to enter the page to contact Amazon customer service. It can be seen that there are three main ways: email, phone, and chat. You can choose the way to contact customer service according to your situation. Pay attention to clearly describe the problem you encounter. If it is an urgent problem, it is recommended that you contact by phone and reply in time.
If you need an Amazon call, click Amazon Call, leave your mobile phone number on the new page, and then click Amazon Contact Me. If you want to chat online, please click “Chat Online”, enter your own question in the new window, and start chatting.
2. Contact customer service by email.
Amazon provides a special email to handle seller-related issues. Although it will be slower, it is a manual service, so the problem can be solved better.
Although Amazon does not have a customer service center, everyone can contact the platform customer service through the above methods to solve their own problems, and choose the best contact method according to the nature of their own problems to get a better answer. If it is a telephone contact, there will be a service time, you should call during the service time, and the email can be sent within 24 hours.