As more and more sellers join the eBay platform, it is crucial to understand their performance ratings and account metrics. eBay provides a powerful seller account metrics tool that allows sellers to understand their performance on the platform in real time and accurately. Today, let’s take a look at where to view eBay seller account metrics? And provide some suggestions for improving seller metrics.
The importance of seller account metrics
eBay uses various metrics to evaluate sellers’ performance and classifies them into different levels based on performance ratings. These metrics include:
Transaction dispute rate: measures the number of disputes generated during the transaction process.
Delayed shipping rate: examines whether the seller ships on time and provides accurate logistics information.
Bad transaction rate: measures the refund applications and unsatisfactory complaints filed by buyers.
Timely upload and verify tracking numbers: evaluate whether the seller provides valid logistics tracking numbers in a timely manner.
The performance of these indicators directly affects the seller’s store level, which is divided into three levels: Top Rated, Above Standard, and Below Standard. Understanding your account metrics can help sellers monitor and improve their performance, thereby increasing the credibility of their store and the satisfaction of their buyers.
Steps to view your account metrics
On the eBay platform, sellers can view their account metrics by following these steps:
Log in to your eBay account and go to the home page.
Click the “My eBay” option at the top of the page, then select “Account”.
In the left sidebar, find and click “Seller Dashboard” to go to the Seller Account Metrics page.
Features of the Seller Account Metrics page
On the Seller Account Metrics page, you will be able to view detailed data and statistics for each metric. Here are some of the important features of the page:
Summary Overview: This area shows your seller level and summary data for each account metric. You can view your performance rating and corresponding level here.
Indicator Details: In the rest of the page, you can find specific data and details for each metric. This data will help you understand your performance on each metric and check if there is any need for improvement.
Site metrics: If you sell on multiple eBay sites, you can view the metrics data for each site by switching the site option. This will enable you to compare performance between different sites and make corresponding strategic adjustments for each site.
Suggestions for improving seller performance
To improve seller performance and get a better rating, here are some suggestions:
Provide excellent customer service: Make sure to respond to buyer messages in a timely manner, handle refunds and disputes, and provide accurate product descriptions.
Ship on time and upload tracking numbers: Try to ensure that orders are shipped on time, upload logistics tracking numbers in a timely manner, and ensure the validity of tracking numbers.
Strengthen logistics management: Work with reliable logistics partners to ensure that orders are delivered on time and provide accurate logistics information.
Regularly check account metrics: Regularly check your seller account metrics to identify and resolve existing problems in a timely manner.
Learn and comply with platform policies: Understand eBay’s seller policies and regulations and ensure that your operations meet platform requirements.
By continuously improving their performance and paying attention to account metrics, sellers can improve their store rating and buyer trust, thereby increasing sales and business opportunities.
The above is the answer to where to view eBay seller account indicators. In short, eBay sellers can monitor and improve their performance ratings and related data by viewing their performance ratings and related data on the account indicator page. Understanding your own performance will help improve the credibility of your store and buyer satisfaction. By providing high-quality customer service, on-time delivery and uploading tracking numbers, strengthening logistics management, and complying with platform policies, sellers can improve their performance and obtain better account ratings.