Some wish sellers found that the store had a lot of refunds when they were running the store, but they didn’t know what to do. You should know that the refunds of wish order sellers will directly affect the ranking of the store’s products. How should this problem be solved? Let’s take a look today!
1. Product problem
If the customer finds that the product is inconsistent with the description after receiving the product. Generally, in this case, the buyer will take a photo and send it to the merchant. In order to avoid the reputation of the property and the product, the merchant needs to communicate with the customer as soon as possible and ask the customer not to refund. He can re-ship or give other items as compensation. In short, the customer should be very satisfied with the solution and agree not to refund.
If the product itself is inconsistent with the description, it is recommended to replace the product. If the goods are damaged due to packaging problems, it is recommended to pack it well, such as using bubble paper to protect fragile and vulnerable goods or using thicker boxes to hold them.
2. Logistics problem
If the seller’s product does not have quality or packaging problems, but the delivery time is too long and the product is damaged due to logistics, which causes a refund. If you find that there are many such problems with recent orders, you should consider changing logistics. In addition, you can also analyze which countries and regions have more such situations and block these countries in the background.
3. Buyer problem
If the buyer orders the wrong product or places an order by mistake, resulting in a refund problem, you must appeal, because you can find the logistics tracking information in the wish background. As long as you ship the goods, the customer service will stand on your side and argue for you.
4. Malicious returns
When encountering malicious returns, you must appeal, and the success rate of appeals in this case is still quite high. If the seller chooses to keep quiet, the refund behavior of bad buyers will become more arrogant, which will have a great impact on the entire platform. Merchants can also work harder on packaging, attach some small gifts, and then make the packaging look better, which can also effectively reduce the malicious return behavior of buyers and reduce the problem of many refunds for sellers on wish orders.
The wish platform attaches great importance to the refund rate. If sellers on wish orders refund a lot, it will have some bad effects on products and stores. In addition, if the user refunds a lot, there will be some negative effects. Sellers should pay attention to this when opening a store. The above is a specific solution for what to do if the seller of wish orders refunds a lot. I hope it can help everyone.