In the daily work of logistics companies, updating the status of goods is an essential step. For logistics companies that do business with Amazon, updating the status of goods is even more important. On the Amazon platform, correctly updating the status of goods can not only help logistics companies manage their own freight business, but also improve customer experience and satisfaction. This article will introduce how to accurately update the status of goods on the Amazon platform.
1. Log in to your Amazon seller account and select the appropriate order.
First, you need to log in to the Amazon Seller Center. Select the “Order” option on the control panel and find the order that needs to be updated. After finding the order, click the order number to open the order page. Check the details of the order to make sure that the current status of the goods is indicated. If you need to update the status of the goods, proceed to the next step.
2. Update the status of goods.
On the order page, there is a button titled “Update Order”. Click this button to enter the order update page. The status of the goods, tracking number, and carrier information can all be updated here. Click the drop-down menu and select the correct status to update the status of the goods. Select the corresponding icon according to the transportation status. If the goods are in transit, you can select the “Shipping” status and provide the tracking number and carrier information for the goods. After filling in the necessary information, please click the “Confirm” button to update the status of the goods.
3. Modify relevant information.
If you need to modify the status of the goods and related information, you can enter the order update page in the same way as in the second step. Here, you can change any information you have previously entered, including the status of the goods, tracking number, and transporter information. Click the “Confirm” button to complete the modification. 4. Confirm that the status of the goods has been successfully updated.
After the status of the goods is updated, confirm whether the status of the goods is updated correctly. You can check the order summary page, order details page, or order tracking page to confirm whether the status of the goods is updated. Generally, Amazon’s order system will update the status of the goods within 24 hours. If the status of the goods is not updated within 48 hours, please contact Amazon customer service for help.
On the Amazon platform, correctly updating the status of the goods is crucial to maintaining a good customer experience and satisfaction. Whether you are a novice or an experienced logistics professional, it is easy to update the status of the goods according to the above four steps. At the same time, logistics companies need to continuously strengthen their management capabilities, continuously improve their processes and technical capabilities, improve transportation quality and efficiency, and win customer trust and subsequent business.