On the TEMU shopping platform, we are always committed to providing an excellent shopping experience. However, sometimes even with our best efforts, some problems may still occur, which is why a dedicated TEMU after-sales service department has been set up to ensure that you can enjoy the best after-sales service during any shopping process.
1. After-sales application period.
After purchasing a product on the TEMU platform, you have 90 days to submit an after-sales application. This means that within three months after placing an order, if you find any quality problems or other related problems with the product, you can apply to the TEMU after-sales service department.
2. Quality after-sales caused by sellers.
If the purchased product has quality problems during use and these problems are caused by the seller, the responsibility will be strictly determined and the supplier will be punished at 5 times the supply cost. This measure ensures that the seller will do his best to ensure the quality of the product when providing the product to meet expectations.
3. Quality after-sales caused by non-seller reasons.
If the quality problem of the product is not caused by the seller, then the TEMU platform will bear the responsibility. Will ensure that a reasonable solution is obtained to meet the needs. Value every customer and are committed to providing fair and reliable after-sales service.
4. Return policy.
On the TEMU platform, we support the return policy, but it should be noted that we do not support refunds after receiving the goods. The product needs to be returned to TEMU’s return warehouse. The purpose of this policy is to ensure that the product can be inspected to better understand the nature of the problem and take appropriate measures to solve the problem.
In addition, it should be emphasized that the TEMU platform does not currently support partial refunds or exchanges. The after-sales service department will do its best to ensure the best solution, whether it is a refund or a return.
5. First return shipping.
For the first return of each order, the TEMU platform will bear the return shipping costs. This means that there is no need to pay extra fees for the first return, and a convenient return process will be provided to ensure that rights are protected.
6. Summary.
On the TEMU platform, we understand that after-sales service is very important to customers. The after-sales service department will do its best to ensure that you enjoy the best experience during the shopping process and provide you with the support you need to solve the problem. We attach great importance to solving quality problems and responding to customer needs. No matter what problems you encounter, TEMU will work with you to solve them and ensure that the shopping experience is always at the highest level. If you have any after-sales questions or need to make an application, please feel free to contact TEMU after-sales service department, which will provide professional help and support. TEMU after-sales service, with peers, to solve problems.