Whether the seller is operating product selection or logistics delivery, they need to abide by the relevant rules. This article will introduce whether Amazon refuses to accept a full refund? What are the situations?
1. Will the platform refuse to accept a full refund?
1. Undelivered orders are fully refunded.
2. If the buyer does not want it for his own reasons, only the price of the product itself will be refunded.
3. If it is an Amazon problem, such as applying for a return due to product quality, the products of Meiya, Japan and Britain will be received by the courier at the door, and there is no need to advance the postage. For German products, you need to contact the courier company and advance the freight, and then apply for reimbursement from Amazon.
4. If you refuse directly, you can contact customer service, and you can generally apply for a full refund.
2. Common questions.
1. Will the taxes and fees purchased overseas be refunded more and paid less?
If the actual import tax paid is lower than the estimated import tax, Amazon will refund the overcharged fees to the buyer’s bank card account after confirming the actual tax with the customs clearance company and customs.
2. What are the consequences if the seller issues a refund incorrectly?
When a refund is generated, the refund will remain in the “pending” status for up to two hours. This will provide sellers with additional buffer time if the refund amount or refund order is unexpectedly incorrect.
If a refund is made to a buyer by mistake, you can contact the buyer to confirm whether Amazon is allowed to re-charge their credit card. Sellers will only re-charge the order amount from their credit card if they receive a request directly from the buyer.
If the buyer agrees to re-charge, contact the customer directly. After the buyer’s credit card is re-charged, the amount will be shown as an item in the payment account.
3. Will the pre-collected tax be cancelled and the return code be returned for overseas purchase orders?
The answer to this question is yes. When an Amazon overseas purchase order is cancelled, the platform will give a full refund, including the actual price of the product, international shipping costs, and taxes received in advance. Don’t worry about some unnecessary fees.
4. How long does it take for Amazon to refund the buyer’s credit card?
The refund will be returned to the buyer’s credit card within a few minutes of successfully completing the refund transaction. It usually takes 3 to 5 business days for the funds to appear on the buyer’s credit card statement. This depends on how long it takes the buyer’s bank to process the transaction. This also applies to gift cards.