On the Cdiscount platform, sellers are paying more and more attention to the dispute rate of their stores, but many sellers are not clear about the calculation method of the dispute rate displayed in the backend, which often makes them feel uneasy. In this article, we will explain in detail the calculation method of Cdiscount’s dispute rate and provide optimization strategies to help sellers better control the dispute rate.
The calculation formula of Cdiscount’s dispute rate is as follows: the number of accepted orders (including shipped orders and accepted orders that were refused to ship) + the number of pending orders + the number of canceled orders (denominator)
Among them, the number of disputed orders refers to the number of orders that have disputes within the maximum logistics time interval, and the total number of order denominators depends on the time range of the dispute rate.
Here are the detailed calculation steps:
Determine the maximum logistics time: Select a completed order and find its logistics time information. The maximum logistics time is the deadline of the order.
Determine the total number of order denominators: According to the specified dispute rate time range (such as 30 days or 60 days), calculate the total number of orders with the maximum logistics time within the range in the recent period.
Determine the number of disputed orders: Count the number of orders with the maximum logistics time within the interval and disputes.
For a better understanding, let’s take an example: Assume that today is October 1, 2023, and we want to calculate the dispute rate in the past 30 days.
Determine the maximum logistics time: Select a completed order and check that its logistics time is September 25, 2023.
Determine the total number of order denominators: Count the number of all orders with logistics time between August 31, 2023 and September 30, 2023.
Determine the number of disputed orders: Count the number of orders with logistics time within the interval and disputes.
Through the above steps, you can get the dispute rate within 30 days.
Here are the things you need to pay attention to when calculating Cdiscount’s dispute rate:
The denominator is not the total number of your existing orders, and the numerator is not the total number of your existing disputes.
Only orders with the status of “Claim” and “Arbitration” will be included in the dispute rate calculation, and orders with the status of “Discussion” will not be included in the dispute rate.
Even if a dispute occurs for an order, if the maximum logistics time of the order is not within the dispute rate range, the dispute will not be included in the dispute rate.
Once a dispute occurs for an order, the impact of the dispute cannot be cancelled regardless of whether the dispute is resolved.
For multiple disputes for the same order, only one dispute is calculated and any one is selected for calculation.
Disputes arising from overseas warehouse orders are included in the dispute rate calculation, but disputes related to logistics and disputes arising from external orders are not included.
Orders directly rejected by the seller are not included in the denominator, but if the seller refuses to ship after accepting the order, it is included in the denominator. Orders canceled by the buyer are included in the denominator.
Please be sure to follow the above matters to accurately calculate the Cdiscount dispute rate and optimize your business.
When using the Cdiscount platform, understanding the calculation method of dispute rate is key knowledge that sellers must master. By clarifying the calculation formula and precautions of dispute rate, sellers can better control and optimize their store dispute rate. The calculation of dispute rate involves factors such as the maximum logistics time of the order, the total number of order denominators, and the number of disputed orders. It needs to be carefully calculated according to the specified time range and status. At the same time, sellers need to pay attention to the status of disputed orders, the handling of disputes and the scope of impact, in order to correctly calculate and resolve disputes.