On today’s e-commerce platforms, the phenomenon of following sales is relatively common. This behavior has brought price competition and sales pressure to sellers, and damaged the legitimate rights and interests of sellers. However, as a well-known e-commerce platform in France, Cdiscount has taken positive measures to protect sellers, maintain market order, and provide the function of complaining about following sales. This article will introduce the methods of complaining about following sales on Cdiscount France, as well as some effective complaint techniques to help sellers better protect their rights and interests.
How to complain about following sales on Cdiscount France:
1. Log in to Cdiscount Seller Backstage: First, sellers need to log in to their Cdiscount Seller Backstage account. If you have not registered a Cdiscount seller account, you can go to the Cdiscount official website to register.
2. Enter the product management page: After logging in, click the “Product Management” option in the seller backstage to enter the product management page.
3. Find the following sales: On the product management page, you can find your own products and carefully check whether there are other sellers who are following sales on the same product page.
4. Confirm the violation of follow-selling: Once the follow-selling is discovered, the seller needs to carefully check the information of the follow-selling product to ensure that it is substantially similar to his own product. If the follow-selling violation is confirmed, that is, other sellers are selling the same or similar products without authorization, you can file a complaint.
5. Complain about follow-selling: On the product management page, click the option related to the follow-selling product to enter the detailed information page of the follow-selling product. At the bottom of the page, you can find the “Complaint” option, click it to enter the complaint page.
6. Fill in the complaint information: On the complaint page, the seller needs to fill in the specific violation of the follow-selling product and provide relevant evidence, such as product pictures, product links, etc. At the same time, it is also necessary to clearly express their legitimate rights and interests and their intention to maintain market order in the complaint content.
Tips for effective follow-selling complaints:
1. Stay calm: When discovering follow-selling, sellers may feel angry and uneasy. However, in order to ensure the effectiveness of the complaint, sellers need to stay calm, collect relevant evidence and information rationally, and complain in objective and accurate language.
2. Provide sufficient evidence: When complaining about follow-selling, sellers need to provide sufficient evidence to support their complaints. These evidences can include product images, product links, sales records, etc., to show the similarities between the follow-selling products and their own products as comprehensively as possible.
3. Describe the violation: In the complaint content, the seller needs to clearly describe the violation of the follow-selling products, including the product information and sales behavior of the illegal sales. At the same time, emphasize their own legitimate rights and interests and the importance of market order.
4. Follow up in time: After submitting a complaint, the seller needs to follow up on the progress of the complaint in a timely manner. Cdiscount usually reviews and investigates the complaints. Sellers can check the complaint status in the background and supplement and cooperate with relevant evidence as needed.
Summary: As a well-known e-commerce platform in France, Cdiscount France provides sellers with a set of effective methods for complaining about follow-selling, helping sellers to safeguard their legitimate rights and interests and maintain market order. Through rational and sufficient complaints, sellers can effectively deal with the problem of follow-selling and ensure the steady development of their business. Cdiscount is committed to creating a fair and competitive e-commerce environment, which is a positive development for both sellers and consumers.