On the e-commerce platform Lazada, order processing is one of the most concerned links for sellers. By deeply understanding and mastering the knowledge and methods of Lazada order processing, sellers can maximize processing efficiency while ensuring customer satisfaction. This article will focus on the key points of Lazada order processing to help sellers better manage and grow their business.
First, timely and accurate order processing is the core of Lazada order management. Sellers should ensure the accuracy of the delivery information, including the consignee’s name, contact information and address, and the barcode on the shipping label must be scannable to ensure the normal reading and processing of the information. In addition, proper packaging specifications are also crucial to avoid damage to the goods during transportation. Sellers should always pay attention to the processing status of the order and update the order’s shipping information in a timely manner to ensure the timeliness and transparency of order processing.
Secondly, Lazada’s official logistics service (LGS) provides sellers with an efficient and controllable order delivery channel. The advantage of LGS lies in its unified freight and local logistics management system, which can reduce sellers’ logistics costs and improve the controllability of orders. LGS pursues a higher delivery success rate and a lower order cancellation rate and delivery failure rate, effectively reducing the risk of orders. With the advantages of LGS, sellers can quickly deliver goods to customers, greatly shorten delivery time, and improve customer satisfaction (NPS) and operation scores.
Attention should be paid to the usage restrictions of LGS. LGS is applicable to Lazada’s six sites SG, MY, ID, TH, PH, and VN. The weight of the goods shall not exceed 20kg, and the size limit shall be length + width + height not exceeding 300cm. In particular, in the Singapore site, the weight of the goods must be less than 1kg to apply LGS. Sellers should understand and comply with these usage restrictions to ensure that orders can be processed and delivered smoothly using LGS.
In addition, some products are restricted or prohibited from sale on the Lazada platform. Alcohol, weapons, independent batteries, external power supplies, medical products, tobacco products, and compressed products are all restricted products on the entire site. For specific sites, the Indonesian site prohibits the sale of mobile phones and tablets, and the Vietnamese site prohibits the sale of printed materials, mobile phones, tablets, speakers, and sexual products. Although there are still stores selling these restricted products on the platform, they are generally official self-operated stores or exclusive authorized stores of brands. Sellers should abide by the platform regulations to avoid the potential risks of illegal sales of prohibited products.
Lazada’s order processing also involves tax and liability issues. Sellers may face VAP tax at settlement. Currently, Vietnam and Thailand are duty-free zones, and goods less than 400 Singapore dollars, less than 500 Malaysian ringgits in Malaysia, and less than 1,400,000 Indonesian rupiahs are tax-free. For the Philippines site, goods shipped from non-China regions are tax-free, while for ordinary goods shipped from China, a tax of 30 Hong Kong dollars will be charged for each package. Sellers should be familiar with tax regulations and comply with relevant laws and regulations to ensure real-time settlement and avoid disputes caused by tax issues.
In general, the efficiency of Lazada’s order processing is directly related to the business development of sellers and customer satisfaction. By properly planning the order processing process, including accurate delivery bill and packaging information, timely updating of delivery status, reasonable selection of LGS logistics services, and compliance with platform regulations and tax requirements, sellers can achieve efficient operation of order processing and improve their competitiveness. Lazada provides sellers with a powerful and convenient platform. Sellers only need to fully understand and flexibly apply relevant knowledge and methods to easily cope with the challenges of order processing and maximize their interests.