For new sellers engaged in foreign trade, successfully getting foreign trade orders is a very happy thing. However, every successful foreign trade order requires a step-by-step process. When engaging in foreign trade, you need to face foreign customers and inevitably use some English. Therefore, you need to handle different orders according to the living habits of different countries and have a clear understanding of the foreign trade order process. In short, the success of foreign trade orders can usually be divided into four steps.
1. How to handle foreign trade orders (1) Foreign trade orders: eBay sellers classify, screen and select customers who inquire about product information, so as to effectively manage and follow up. Because in the process of online transactions, you will encounter various customers. This requires customer classification management, which can effectively reduce time costs, improve work efficiency and increase transaction volume. (2) Foreign trade orders: Manage different customers according to customer needs.
2. Customer management experience in foreign trade. In the process of contacting customers, you must understand the customer’s true thoughts, so as to effectively avoid unnecessary disputes caused by improper delivery. Especially the “golden customers” who are the main profit of the company. Since different customers have different needs for information about goods and services from sellers, it is necessary to classify customers according to their demand patterns and profit values, find out the most valuable and profitable customers, as well as the products and services they need most, better allocate resources, improve products and services, firmly grasp the most valuable customers, and achieve the greatest benefits.
3. Foreign trade order area division of “big and small” buyers, identification of “good and bad” inquiries: To effectively identify “good and bad” inquiries, you can consider the following points: “look” at the way of inquiry, “look” at the way of inquiry, and “look” at the small details of the inquiry. After comprehensive consideration of the three aspects, in order to better identify buyers, inquiries, and find suitable customers.
4. Foreign trade orders: Master inquiry skills, follow up and reply in time! While introducing other situations and products of the seller to customers, patiently answer customers’ concerns so that customers can have a more comprehensive and in-depth understanding of the seller. Inquiries from foreign investors must be quick, accurate, precise, specific, clear, and polite. We must keep following up on inquiries. In the process of following up, it is more important to have an in-depth understanding of various possible situations, actively take corresponding measures, stimulate and grasp the buyer’s purchasing intention, and achieve cooperation.
Inquiries can be understood as buyers consulting and understanding the seller’s products in detail. Sellers only need to understand customer needs and effectively handle foreign trade orders to improve sales performance.