During every shopping carnival, the demand for returns will surge. If manual customer service is used to handle it, it is indeed very inefficient, because it is often too complicated to manually accept returns! When eBay sellers directly use the RMA automatic return system, they can effectively improve efficiency and user experience.
Manpower waste, low efficiency, poor user experience… Because the efficiency of manual returns is very poor, and the store’s staff cannot keep up with the pace of returns, RMA came into being, and eBay sellers can effectively resolve the above problems by directly using the RMA system.
1. Types of RMA automatic returns. ① Return behavior caused by eBay buyers, and it is not a free return.
In fact, RMA is to automatically accept returns, and it is only limited to the local (domestic) automatic return process. ② Automatically send return labels.
Currently, this function is only available on the eBay platform in some countries (the United Kingdom and Australia), and once used, the seller’s return label must be sent. 2. RMA return process.
Because eBay sellers choose different business models, the return methods are also different. The eBay platform has developed two models to adapt to various return scenarios.
There are now two automatic return solutions on the eBay platform: one is a full refund, but this method must reach a refund agreement; the second is a partial refund. If you choose a partial refund, it will appear within five working days after the return.
No matter which solution channel, you can only choose it once, and after the user has made the choice, the money will be returned to the account within 3 days. In short, eBay sellers can greatly improve efficiency by directly using RMA when returning goods! Because compared with manual channels that operate one by one, the automatic return and refund channel is much more convenient and faster, and can adapt well to eBay return needs. I hope this article can help all cross-border e-commerce eBay sellers learn more about automatic returns.