For customer service to increase the rate of product reviews and get buyers to post pictures, it is not as simple as sending a positive review to the buyer. The most important thing is to make the buyer feel that the product is good quality and cheap, and that they have a good shopping experience. Under this premise, sending a message to the buyer asking for a positive review will greatly increase the rate of buyers leaving positive reviews.
1. Take care of the buyer’s shopping experience
(1) Respond to buyers’ product inquiries in a timely manner.
(2) Recommend more suitable products to buyers through communication with buyers.
(3) Solve buyers’ doubts during the shopping process.
(4) Contact buyers in a timely manner when any problems arise with the product and cooperate with them to solve the problem.
From the time the buyer purchases the product to the time the product is shipped, and finally to the time the product is delivered to the buyer, take care of the buyer’s shopping experience throughout the process. This can not only increase the product conversion rate, but also increase the store’s average order value, laying the foundation for buyers’ positive reviews and secondary marketing.
If you are a seller who is starting a business, you need to serve the buyers who actively consult; if you are a team seller, you have a separate customer service staff. It is recommended to take care of the buyers’ shopping experience in four aspects: timely, recommended answers, and processing for all shop buyers.
2. Template for good reviews
Hello friends, I am glad that you can buy goods in my store. After receiving the goods, please check whether the goods are damaged or have other problems. If you have any questions, please contact customer service in time. If you like our products, please give a five-star praise and upload pictures, thank you! (Hello friends! I am glad that you can buy goods in my store. After receiving the goods, please check whether the goods are damaged or have other problems. If you have any questions, please contact customer service in time. If you like our products, please give a five-star praise and upload pictures, thank you!)
Customer service does not need to send the good review template to the buyer word for word. You can write a good review according to the general meaning of the template. Remember: translate it several times after writing to ensure accuracy. If the expression is wrong, it will be counterproductive.