The specific contents of the seller protection policy of the AliExpress Platform Rules (Seller Rules) are as follows.
(1) Logistics related
① Orders shipped by online logistics
If “DSR logistics service 1, 23 points” and “dispute filing”, “arbitration filing” and “seller liability ruling rate” are generated due to logistics reasons, the platform will be exempted from these four indicators of the order.
For disputes caused by logistics problems (such as the delivery address is wrong, but the address written by the seller is correct), the seller can initiate an online delivery complaint.
② Orders shipped by worry-free logistics
If “DSR logistics service 1, 2, 3 points” and “dispute filing”, “arbitration filing” and “seller liability ruling rate” are generated due to logistics reasons, the platform will be exempted from these four indicators of the order.
Disputes caused by logistics problems are directly intervened by the platform to verify the logistics status and make judgments.
The platform will be responsible for refunds due to disputes caused by logistics (the upper limit of compensation for standard logistics is RMB 800, and the upper limit of compensation for priority logistics is RMB 1,200)
(2) Force majeure
If a force majeure event occurs during the transaction, the platform will pursue responsibility based on the specific circumstances of the force majeure event.
① Make a comprehensive judgment on whether the “transaction not sold”, “arbitration initiated” and “arbitration responsible” orders caused by the event are included in the relevant indicators, and the judgment and scope of the specific situation shall be subject to the platform announcement.
② Corresponding adjustments will be made to the dispute handling rules and time limits, and the specific judgment and time shall be subject to the platform announcement.