Shopee is a well-known e-commerce platform in Southeast Asia, where many sellers open stores and sell goods. However, sometimes stores may be deducted points for violations of regulations, poor service or improper behavior. This article will introduce the common reasons for Shopee stores to be deducted points and how to deal with them.
1. Common reasons for deductions
Violation of regulations: The Shopee platform has a series of regulations and policies that sellers must abide by. If sellers violate these regulations, they may be punished by deductions. Violations include publishing false information, selling counterfeit goods, illegal bidding, malicious bad reviews, etc.
Poor service: The service quality of the store is crucial to the buyer’s shopping experience. If the store’s service is poor, such as untimely handling of after-sales problems, excessively high customer complaints, frequent return and exchange disputes, etc., it may cause deductions.
Improper behavior: Improper behavior is also one of the reasons that may cause stores to be deducted points. For example, malicious order brushing, taking advantage of platform loopholes to obtain improper benefits, and malicious attacks on competitors may be punished by the Shopee platform.
2. Dealing with store deductions
Sellers can take the following approaches when facing store deductions:
Reasonable appeal: If the seller believes that the deduction is wrong or unfair, he can seek a solution through reasonable appeal. The seller should provide relevant evidence, explain the situation and submit the appeal materials. The Shopee platform will re-evaluate the store’s situation and may cancel the deduction if there is indeed a misjudgment.
Improvement issues: Deductions are usually caused by some problems in the store. Sellers should actively analyze the reasons for the deductions and take measures to improve the corresponding problems. For example, strengthen after-sales service, improve product quality, optimize logistics and distribution, etc., to enhance buyer satisfaction and trust.
Re-establish reputation: The deduction of points may have a certain impact on the store’s reputation, but sellers can take some measures to re-establish their reputation. This includes providing high-quality goods and services, actively participating in platform activities, strengthening communication with buyers, etc., to win buyers’ recognition and praise.
On the whole, the reasons for Shopee store deductions are usually related to violations of regulations, poor service and improper behavior. In order to avoid deductions, sellers should abide by platform rules and policies, provide high-quality goods and services, and maintain good communication and cooperation with buyers. At the same time, in the face of deductions, sellers should take active measures to solve the problem and restore the store’s reputation.