On the global e-commerce platform AliExpress, sellers often use product images provided by suppliers in order to quickly and easily list their products. However, sometimes the images provided by these suppliers may have copyright issues, resulting in sellers being complained of stolen images, causing trouble and losses to the store. This article will explore the reasons that may lead to complaints of stolen images, as well as methods and prevention suggestions for handling such complaints to help sellers maintain their store reputation and avoid infringement issues.
Reasons that may lead to complaints of stolen images
Copyright issues with supplier images: Product images provided by suppliers may have copyright issues, resulting in sellers being complained of infringement by others.
The same image appears in other stores: The same product image appears in other stores, which may lead to complaints of stolen images.
Unclear image source identification: If the seller does not clearly identify the source of the image as coming from the supplier, it may be mistaken for stolen images.
Methods for handling complaints of stolen images
When sellers face complaints of stolen images, they should take the following measures to properly handle them:
1. Temporarily remove the controversial products
If a complaint of stolen images is received, the seller should immediately temporarily remove the controversial products to avoid escalation of disputes.
2. Clarify the source of the pictures
Actively communicate with the complainant to clarify that the source of the pictures is from the supplier, and provide relevant evidence and proof of cooperation with the supplier. By establishing good communication, the legality of the use of pictures can be explained clearly.
3. Seek professional legal advice
If the complaint is complex and involves legal issues, sellers can seek professional legal advice to ensure that their rights and interests are protected. Professional legal advice can provide legal and compliant solutions.
Suggestions for preventing complaints of stolen images
In order to avoid complaints of stolen images, sellers can take the following preventive measures:
1. Take pictures of products on your own
In order to ensure the originality and legality of the pictures, sellers can take pictures of products on their own. This can avoid copyright issues and provide unique picture resources for the store.
2. Purchase authorized images
If you need to use images that are not taken independently, sellers should ensure that they have purchased relevant authorizations to avoid infringement issues. Purchasing authorized images can provide legal protection.
3. Indicate the source of the image
Clearly indicate that the source of the image is from the supplier on the product details page, so that buyers know the source of the image clearly. Transparent image source identification can help avoid misunderstandings and complaints.
4. Avoid using too common images
Avoid using images that are commonly seen in other stores, and try to choose unique images to reduce duplication with other stores.
In short, the store images are taken from suppliers, and now they are complained of stolen images, which is a problem that AliExpress sellers may face. In order to maintain the reputation of the store and avoid infringement disputes, sellers should pay attention to the copyright issues of the images, try to take product images independently or purchase authorized images. If a complaint of stolen images is received, the seller should take prompt measures and actively communicate with the complainant to clarify the source of the image. Complying with platform rules and laws and regulations and protecting one’s own rights and interests is an important step in maintaining the reputation of the store.