1. Pay attention to the following points when responding to customer inquiries:
(1) Reply to customers as soon as possible (within 24 hours of the customer’s local time);
(2) Give accurate answers to customer questions to reflect the company’s professional image and strength;
(3) Show sincerity in cooperation;
(4) Read the inquiry content carefully before responding to the inquiry to avoid unnecessary errors and omissions. Distinguish the buyer’s intentions and respond in a targeted manner. At the same time, you should have some information about the buyer (such as understanding the buyer through the buyer’s website, the market in the buyer’s country, and the products that the buyer is interested in).
2. Customers can be divided into the following categories through analysis
(1) Chicken rib customers
For chicken rib customers, we should cultivate and support them, especially when there are no customers in this area. Chicken rib customers have more or less good effects on manufacturers regardless of success or failure. If the cooperation is successful, the entire market will be alive, which is what we expect to see the most. If the cooperation fails, the product will have a certain degree of popularity, and we will be more confident about entering this market in the next step, but this is not what we expect to see.
(2) Potential customers
For potential customers, we should follow the process of entry → guidance → recommendation.
(3) Fraudulent customers
The general characteristics of fraudulent customers are introduced as follows. When inquiring, this type of customer only stays on the surface of product performance, materials, etc., and brushes them aside without any concern. During the business negotiation process, the other party will repeatedly emphasize that their orders are large, and strongly request suppliers to come to their company to discuss, and even directly threaten: If you don’t come, there will be no discussion! They often use phishing websites to deceive members’ accounts and passwords to contact. It is not difficult to see that the real customer must be someone who has a demand for our products, so he must first pay attention to issues related to our products, and then other factors. The “customer” in the scam does not have so much patience, and has no time to discuss product-related issues with you first! Therefore, to identify the authenticity of customers on the Internet, the most important thing is to observe and summarize what the customer’s needs are! Of course, restraining greed, handling calmly, and careful observation are the basis for us to summarize the customer’s needs!