(1) First understand the content of the customer’s inquiry.
Generally, customers will understand the product from the following aspects: product quantity, color; product specifications; delivery time requirements; packaging requirements; whether the payment method is specified; whether there are any requirements for trade terms; whether the email title is clear.
(2) Check the customer’s contact information.
Check whether the customer has a phone number? Is the email address a free email address or a corporate email address? If the customer leaves a phone number, it is convenient for follow-up calls; if the customer does not leave a phone number, it means that the customer does not want to make it public and does not want to be harassed by phone calls. Is the customer using a free email address: If the customer uses a free email address, it means that the customer does not have his own website or the company is large and does not want to disclose too much information. If the customer uses a corporate email address, the seller can learn more about the customer through the customer’s website.
The following are some commonly used free email addresses internationally.
India: @rediff.com,@vsnl.com
USA: @gmail.com,@hotmail.com,@yahoo.com
UK: @ntlworld.com,@freenet.co.uk
Australia: @bigpond.net.au
Japan: @candel.co.jp
(3) Check whether the customer uses e-commerce.
To understand whether the customer uses e-commerce, it mainly depends on whether the customer has a website and its main business scope. Use whois.domaintools.com to find out whether the customer’s company uses e-commerce.
You can find out when the customer’s website was established, the information when the website was registered, and the previous thumbnails of the website, etc., so that you can easily understand more customer information.
(4) Check the buyer’s IP address and region.
Knowing the buyer’s IP address can easily identify the buyer’s source and ensure the security of online transactions. Query the email IP address. The specific operation method is as follows.
Step 1: Select the email, right-click the mouse, and select “Properties” or “View Email Source” in the pop-up shortcut menu;
Step 2: Find the IP address of the sender;
Step 3: Put the IP address on the www.ip138.com website to check the sender’s origin. Step 4: Compare the source of the customer information to see if it matches.