In order to improve the shopping experience of buyers, AliExpress sellers have set up a return and exchange service for buyers. Buyers can return or exchange goods if they meet the relevant requirements. So, do you know how AliExpress sellers should respond after receiving a return or exchange application?
First, if the AliExpress buyer is not satisfied with the goods after receiving them and wants to return them, the seller accepts the return, and the reply for return is as follows:
Dear, we accept return or exchange. Pls. send your item back to:
XX, XXXX, XXXX, Beijing, China
I’ll issue you the refund (excluding the postage) via PayPal once I receive your parcel.
Thanks.
Second, when the buyer requests an exchange for an unsuitable product, if the seller accepts the exchange, the reply for exchange is as follows:
Sure, you can send it back for exchange. Pls. send your item back to:
XX, XXXX, XXXX Shanghai, China
We will send you a new one after receiving your parcel. Please be aware the return shipping cost and re-send shipping cost will be charged on your side.
Thanks for your understanding and any other questions feel free to let me know.