On the Lazada platform, many merchants may face the situation where orders are rejected by buyers. When a product is rejected, how should merchants respond? Will the Lazada platform handle it? Can the handling fee and shipping fee be claimed? This article will provide detailed information on dealing with order rejections on the Lazada platform.
1. Lazada order rejection processing process.
First of all, it is worth noting that the Lazada platform will assist merchants in handling order rejections. When an order is rejected by a buyer, Lazada will regard it as a delivery failure and then ship the goods back to the local service center for quality inspection. Products that pass the quality inspection will have the opportunity to be resold. This means that if other buyers place an order, the platform will give priority to products in the resale inventory without the seller having to ship again from the country. Therefore, the resale products will not incur international shipping and terminal shipping costs.
It should be noted that Lazada’s resale products do not support resale on the Singapore site. On other sites, the resale cycle is 28 to 60 days, depending on the site. If the secondary sale fails within this cycle, for products with a value of more than $10, the platform will return them to the Hong Kong sorting center, and the seller needs to pick them up; while products below $10 will be handled by the local warehouse.
2. Lazada’s claim process for rejected orders.
For rejected orders that meet the conditions, sellers can sometimes apply for a return claim. The following is the process for Lazada’s claim for rejected orders:
1. Application: When the secondary sale fails, products above $10 cannot be returned, or Lazada does not return the goods to the designated warehouse within the specified time, the seller can fill out a claim application. Once the application is approved, the platform will return the value of the goods to the seller at the sales price when the order was generated according to the exchange rate of the equivalent local currency.
2. Handling fees and shipping costs: At present, Lazada does not refund handling fees and shipping costs. Therefore, merchants need to pay attention to this when handling rejected orders.
On the whole, Lazada has a relatively complete set of procedures for handling rejected orders. Merchants should focus on optimizing products and logistics in their daily operations to enhance the competitiveness of their stores. Although order rejection may cause some troubles, merchants can deal with this situation more calmly by understanding and following the platform’s handling regulations. It is hoped that merchants can make full use of the support and opportunities provided by the Lazada platform to ensure smooth handling of order rejections and achieve better results in the fiercely competitive e-commerce market.