Lazada delivery overtime may damage your store’s credibility and reputation, reduce user experience, sales, platform penalties and restrictions. After the buyer places an order, the seller must have logistics information within 48 hours, otherwise there is a possibility of order cancellation due to timeout. Let’s take a look at the specific introduction.
1. What are the effects of Lazada delivery overtime?
1. Reputation damage: As a well-known e-commerce platform, Lazada expects to receive timely and reliable services during the shopping process. If merchants often deliver goods overtime, it will cause users to distrust the store and have a negative impact on the merchant’s reputation.
2. Reduced customer experience: Overtime delivery means that customers cannot receive the goods at the expected time. This will cause inconvenience and disappointment to users and reduce their satisfaction with the consumer experience. Customers may choose to cancel orders, complain or leave bad reviews, which will have an adverse impact on merchants.
3. Decreased sales: Overtime delivery often leads to increased order cancellations or returns, which directly affects merchants’ sales. In addition, users’ negative feelings about overtime delivery may also affect their future consumption behavior, causing merchants to lose implicit opportunities for repeat purchases.
4. Platform penalties and restrictions: Lazada attaches great importance to delivery overtime. According to platform policy, the platform may impose penalties and restrictions on merchants who have multiple delivery overtime. This includes but is not limited to fines, reduction in search rankings, suspension of sales permissions, etc. In serious cases, it may even face the risk of being banned.
3. Lazada orders that are overdue for several days will be revoked.
1. After the customer places an order, the merchant should process the order within 48 hours, and the status should be turned to “Ready to Ship” (excluding Saturdays, Sundays and statutory public holidays);
2. After that, you must choose to send the goods to Lazada’s domestic sorting center in the background;
3. The seller then fills in the logistics waybill number in the background to ensure that the logistics information is updated within 48 hours, otherwise Lazada may cancel the order if the courier number cannot be tracked.
4. The goods must arrive at the sorting center within 5 days, otherwise the order will also be cancelled.
After the sorting center receives the goods, the merchant does not have to worry about the delivery of the goods. All of this is packed, transported and delivered by Lazada. After the merchant waits for the order information to become “properly invested”, the platform will pay to your account.