Selling goods on the Ozon platform is a lucrative business, but it is important for merchants to understand how sales proceeds and remittances work. In this article, we will explain in detail in which currency Ozon will receive payment for sales of goods, the applicable exchange rate, when to receive payment, and how to resolve the problem of not receiving payment.
1. In which currency will Ozon receive payment for sales of goods?
Sales of goods will be paid in the currency specified by the merchant in the “Account Information” information page of the personal center. Usually, USD or EUR can be selected as the cross-settlement currency.
2. What is the exchange rate applicable to the cross-settlement currency?
Ozon platform accepts payment from buyers in rubles and then converts it into the cross-settlement currency selected by the merchant at the official exchange rate of the Central Bank of the Russian Federation on the day of remittance to the merchant. This ensures that the payment is converted at a reasonable exchange rate and remitted to the account.
3. When will the payment for sales of goods be received and how much should it be?
Ozon platform will remit funds to bank accounts twice a month:
The first payment covers transactions completed before the 16th and will be remitted before the 25th.
The second payment covers transactions completed from the 16th to the last day of the month and will be remitted before the 16th of the following month.
It should be noted that Ozon reserves the right to deduct some amounts, including amounts that should be refunded to buyers due to order cancellations, approved buyer claims, amounts reserved for pending claims, liquidated damages and damages payable to Ozon, and shipping costs paid by buyers when returning goods (applicable if the buyer is satisfied with the dispute resolution results).
4. What should I do if I have not received payment for the sale of goods?
If you have not received payment for the sale of goods, first ensure that the amount of payment collected during the reporting period exceeds 1,000 US dollars or 1,000 euros, which is the minimum remittance amount required by Ozon. If the amount received does not meet this standard, Ozon will wait until the amount in the account exceeds 1,000 euros or dollars before making the remittance.
In addition, please check the account information in the personal center and make sure that all information is filled in correctly. If any information is missing, provide complete information in a timely manner.
If you still have not received the payment and cannot find out the reason yourself, please contact the technical support department for further help and support.
In summary, it is crucial for merchants to understand how Ozon sales payment and remittance work. By following the prescribed remittance process and ensuring the accuracy of account information, you can ensure that you receive the payment you deserve in a timely manner. Merchants can rest assured to conduct business on the Ozon platform and provide customers with an excellent shopping experience.