On the Ozon platform, order processing and return status management are very important to ensure a good customer experience and smooth business operations. In this article, we will detail how to update the package tracking number in the Personal Center, handle the situation where the courier cannot contact the buyer, and view the current return status.
1. How to update the package tracking number in the Personal Center?
If the seller uses integrated or non-integrated services for order fulfillment, the seller can easily update the tracking number of the package in the Personal Center. Please follow the steps below:
Go to Logistics → Orders from my warehouse → In transit tab in the Personal Center.
Click on the package tracking number.
Change the tracking number and save.
It should be noted that the tracking number can only be changed once for each package. If the seller has selected Ozon partner logistics, the tracking number will not be changed.
2. Handling the situation where the courier cannot contact the buyer.
In some cases, the courier may not be able to contact the buyer and fail to deliver the goods. At this time, the courier will try to deliver the goods several times, and the number of attempts depends on the selected logistics company. If the goods cannot be delivered to the buyer, the logistics company will keep the goods for the buyer to pick up.
3. How to view the current return status.
In order to manage return orders, sellers need to understand the current return status. The current return status is displayed in the return application column. Depending on the status, sellers can take different measures:
If the application status is “Cancelled by the buyer” or “Cancelled due to no further action by the buyer”, it means that the buyer has not delivered the goods to be returned to the logistics company. The seller can communicate with the buyer to understand the situation.
If the application status is “Return in transit”, it means that the return goods are on the way. In this case, the seller can ask the buyer to provide the package courier number and visit the official website of the selected logistics company to view the latest information.
In summary, the Ozon platform provides convenient order processing and return status management options to ensure smooth order processing and customer satisfaction. Merchants should pay close attention to the order status and take appropriate actions according to different situations to provide excellent customer service.