Under normal circumstances, the seller will arrange shipment after completing production in accordance with the contract. After shipment, the salesperson should inform the customer in a timely manner, and it is best to inform the customer of the name of the cargo ship, the shipping port, the shipping date, the estimated arrival port, the estimated arrival date, and explain to the customer when the bill of lading, packing list, commercial invoice and other documents can be sent so that they can prepare for customs clearance.
The example is as follows.
Dear XXX,
We are pleased to inform you that we have completed the shipment of the consignment in accordance with the stipulations set forth in our contract. The voyage named Nova has sailed from Qingdao on July 3,2019. It is estimated to reach xxx port on July 15, 2019. As soon as we get the bill of lading, all the documents including commercial invoice and packing list will be sent to you. If you find any problem, please let us know without hesitation. Yours truly, xxx