Amazon prohibits sellers from opening multiple stores. Once discovered, it may trigger the Amazon platform’s anti-association mechanism, leading to serious consequences. In some cases, sellers may face Amazon association issues, that is, being accused of having some kind of association with other accounts. To address this issue, Amazon provides sellers with an appeal mechanism, giving them the opportunity to explain and provide evidence to refute the association allegations.
When dealing with association issues, the correct appeal method and strategy are crucial for sellers to rebuild trust in the Amazon platform and restore normal store operations. Here are some recommended steps to deal with Amazon association issues:
1. Determine the reason for the association
First, carefully read Amazon’s association notice to understand the specific reasons why the store is accused of being associated with other accounts. It may be because of sharing the same information, address, payment method, etc. Make sure you clearly understand the core reason for the problem.
2. Collect supporting documents and evidence
According to Amazon’s requirements, collect relevant supporting documents and evidence to prove that there is no substantial association between the store and other accounts. The documents provided should be accurate, complete, and able to effectively support the appeal.
3. Write an appeal letter
Write a clear, detailed and professional appeal letter that explains the independence of the store from other accounts. Explain that the store is an independent entity and provide supporting documents and evidence to support this argument. Emphasize the compliance of the store and adherence to Amazon policies.
4. Submit an appeal
Submit the appeal letter and supporting documents to Amazon using the appeal tool in Amazon Seller Central or by contacting the Amazon Seller Support team. Make sure to submit the appeal in accordance with their instructions and requirements.
5. Follow-up and communication
Maintain communication with Amazon and follow up on the appeal in a timely manner. If necessary, provide additional documents or further explanations in a timely manner. Continuous communication and follow-up can speed up the process of handling appeals.
It should be noted that it may take some time to handle association issues, and the specific time varies from case to case. While waiting for the results of the processing, sellers can continue to pay attention to Amazon’s notifications and suggestions to ensure that the store complies with Amazon’s regulations and policies.