When running an e-commerce business, it is important to review and respond to messages from buyers and customer service, as well as stay informed of business-related notifications. On Ozon, these messages and notifications can be easily accessed and managed. In this article, we will explain how to review messages and notifications on Ozon to ensure that you do not miss out on any important information.
Step 1: Log in to your Ozon seller account.
First, make sure you are logged in to your Ozon seller account. You will be able to review and manage messages and notifications only when you are logged in.
Step 2: Go to the Messages and Notifications section.
In your seller account, find and tap on the Menu option. In the menu, you will see the Messages and Notifications section. Tap on this section to proceed.
Step 3: Select the desired tab.
In the Messages and Notifications section, you will see multiple tabs, each for a different type of messages and notifications. Here is a brief description of these tabs:
Buyers: For viewing questions and chats from buyers.
Customer Service: For viewing inquiries and chats with customer service.
Main: To receive notifications from Ozon about changes to processes, conditions, and offers.
Promotion: To view notifications about advertising campaigns.
Training: To get previews and information about Ozon webinars and courses.
Services: To view information about Ozon services.
Disputes: To manage disputes that have been raised.
Step 4: View messages and notifications.
Select the appropriate tab to view messages and notifications based on your needs. After clicking on a tab, you will be able to access messages and notifications related to that tab.
Step 5: Enter the chat room.
If you want to view and interact with messages from buyers, customer service, or other users, click on the appropriate message to enter the chat room. In the chat room, you can view the complete message history and reply to messages.
By following the above steps, you can easily view and manage messages and notifications on Ozon. Responding to messages and paying attention to important notifications in a timely manner helps maintain good customer relationships, improve seller ratings, and ensure that your business runs smoothly. On Ozon, message and notification management is made simpler, allowing you to focus on providing high-quality customer service and an exceptional shopping experience.