In the more than 20 years of development of Amazon, its e-commerce warehousing and logistics services have always been talked about. From the initial Bezos’s garage to today’s robot warehouse and helicopter delivery services, Amazon’s e-commerce warehousing and logistics model based on high technology has, after more than 20 years of development and improvement, formed a relatively mature global logistics operation network ecosystem.
Amazon has established 109 operation centers around the world, and its logistics distribution covers 185 countries and regions. In my country, Amazon has 13 operation centers and more than 300 transportation trunk lines, which can provide consumers in more than 1,400 counties and districts with same-day or next-day delivery services.
The powerful logistics service system provides strong support for Amazon China’s global store opening project. Sellers can use Amazon’s cost-effective smart logistics system covering the world to provide customers with high-quality and efficient cross-border logistics and delivery services. Specifically, the process for sellers in the global store opening project to obtain Amazon’s smart logistics services is as follows:
(1) Sending goods to Amazon: Sellers send the goods to be shipped to Amazon.
(2) Amazon stores goods: Amazon will classify and store the goods received from sellers in warehouses in the customer’s area so that they can be delivered quickly when the customer places an order.
(3) Customer orders goods: After customers purchase goods on the Amazon website or other channels (such as the seller’s website), Amazon will provide customers with free shipping and free 2-day delivery services.
(4) Amazon logistics service picks and packs goods from the warehouse: After the seller and the customer reach an order, Amazon will complete the subsequent picking, packing and delivery services, thereby reducing the seller’s labor costs and shortening customer waiting time.
(5) Amazon provides support services to customers: Amazon’s powerful intelligent logistics system can provide customers with 24-hour services in local languages, including logistics services for return and exchange processing.
(6) Amazon delivery: Amazon’s global logistics and distribution network enables it to provide fast delivery services in various regions of the world. At the same time, Amazon also provides free express delivery services to platinum customers, thereby speeding up inventory circulation and reducing sellers’ inventory costs and pressure.