Many times, sellers don’t know how to deal with it after receiving infringement emails from Amazon. The following will introduce how to deal with infringement emails and how to retrieve whether the seller is really infringing.
1. Infringement may lead to the following account statuses, and different account statuses require sellers to have different handling methods.
Link removal: The link cannot be sold due to infringement issues, and even the detail page is deleted.
Handling method: Delete the infringing content in the detail page before appealing.
Store closure: The store’s sales rights are cancelled and funds cannot be withdrawn.
Handling method: Submit an action plan.
Federal court prosecution
Basic concept: It usually refers to a law firm filing a lawsuit in federal court, and then Amazon will receive a restraining order from the federal court to freeze the funds of the seller’s store. In this case, the seller’s store can still continue to sell, but the seller’s sales will be frozen. Only when the restraining order is lifted, there is a chance to withdraw money.
Handling method: In this case, the seller should immediately suspend sales and contact the professional team as soon as possible to reconcile with the other party.
Note: Court prosecution has timeliness. If it exceeds timeliness, the funds may be permanently frozen.
Early appeal
Basic concept: It means that the performance notice given by Amazon clearly states that the appeal content needs to be submitted within 72 hours/24 hours/48 hours, otherwise the store will face the risk of closure.
Handling method: At this time, the store has not been frozen, but a complete action plan must be submitted within the time limit given by Amazon.
2. It should be distinguished whether the infringement notice received by the seller is a potential infringement (Amazon sweep) or a complaint infringement (rights owner complaint):
This can be judged from the performance email received and the account status. It is easier to judge from the account status:
Amazon has swept the infringing ASIN column suspected of intellectual property infringement.
Listed in the intellectual property complaint are complaints from the right owner.
However, not all infringing ASINs will appear in the account status, and it needs to be judged based on the email.
3. Malicious complaints
Of course, not all complaints mean that the seller has indeed infringed. Sellers have also encountered many malicious complaints.
If the seller encounters malicious complaints, as long as the seller provides corresponding evidence, the seller still has a great possibility of appealing. For example, the other party complains about the copyright of the picture, but the seller’s pictures are completely taken by himself and are sure that there are no infringing elements, so the seller can provide the original shooting evidence to appeal.
The above is the editor’s summary of how to deal with different states of Amazon infringement, I hope it will be helpful to you.