Situation: The seller hopes that customers will write feedback after shipment.
Dear customer，
Thank you very much for your order！
We have shipped the goods and it will arrive at your side soon. Hope you like it！ And we are looking forward to your feedback.
Have a nice day！
Best Regards.
Seller’s name
Situation: Amazon missed shipment, did not ship, or failed to update logistics information in time.
Dear customer，
Thank you so much for your great support and sorry for keeping you waiting.
We checked the tracking information and found there is no update information as you said.
We will contact the post office to find out the problem.
We wonder whether you still want the item,，if yes，inform us the size and we will resend you asap，if not,，we will make you the refund.
Waiting for your reply.
Any inconvenience hope your kind understanding.
Best regards.
Seller 's name