During the process of creating an Ozon account, many friends may encounter the problem of not receiving the activation email or receiving a rejection email, and revisiting the personal center may also become troublesome. In order to help everyone solve these problems quickly, today we will share the detailed operation process to make it easy to deal with various situations.
1. Didn’t receive the account activation email?
If you didn’t receive the Ozon account activation email, it may appear in the spam folder. Here are the solutions:
Check spam: Please check the spam folder, the activation email may be mistaken for spam. If you can’t find the activation email, please proceed to the next step.
Contact customer service: Through the link or click the personal center message icon at the bottom of the screen, select Create an application, and then select Set up personal center → Registration and activation. Contact customer service in this way for further help.
2. Received a rejection email?
Entering incorrect information during registration may result in a rejection email. The solution is as follows:
Send correction information: Send an email stating the information that needs to be changed and attach relevant documents. If your account is blocked for unknown reasons, please send an email to marketplace.crossborder@ozon.ru for consultation.
3. Restore access to your Personal Center.
If you cannot log in to your Personal Center, have forgotten your password or cannot access your registered email, you can follow the steps below:
Contact the Service Center: Contact the Service Center via email at marketplace.crossborder@ozon.ru, indicating the company name, company form, and email information that needs to be changed.
Provide necessary documents: Attach a copy of the power of attorney (if any), a copy of your passport, and a photo holding your passport. Please make sure that the photo clearly shows your face and passport details.
Actions after the review is completed: After the review is completed, a link to restore access to your Personal Center will be sent to the specified email address.
Check your email: Check your email and click on the link to restore access to your Personal Center.
Log in again: Contact the Service Center, link your Personal Center to a new email and log in using the new email.
Conclusion:
By following the above steps, you can easily solve Ozon account-related problems and ensure that your account operates normally. Quick and accurate operations will provide reliable support for doing business on the Ozon platform and ensure that you can fully utilize the opportunities of this cross-border e-commerce platform.