After placing an order and paying, customers may still have requirements to adjust the color, size and quantity of the ordered goods. If the goods have not been shipped at this time, the customer service staff can ask the customer to place a new order after the customer cancels the order; if the goods have been shipped, the customer service staff can report the actual situation and further negotiate with the customer about the order modification. The following two emails reply to customers that the goods can be replaced or cannot be replaced respectively.
范文
Sure, we will change the colour from black to yellow accordingly for you.
Best regards!
范文
We are sorry that the shoe size 42 is out of stock at the moment, but the sandel(item #2367) is in stock at the moment. Which would you prefer, to keep the original order or change another product as what I recommend? Please let me know ASAP if you have any idea. Thank you.