When communicating with customers on a daily basis, after customer service staff send a quotation or counter-offer email to the customer, they often find that the customer they contacted before has not responded; even if the customer service staff responds very promptly, or even “instantly”, they still do not receive a response from the customer. For such customers, customer service staff can take the following measures to track down the unresponsive customers in a targeted manner.
First, if the customer service staff does not receive a reply from the customer 1 to 2 days after replying to the customer’s email about the price of the product, they can send a confirmation email to ask the customer whether they have received the email, and resend the quotation to the customer, and finally emphasize to the customer the excellent quality and fair price of the company’s products. Of course, it would be better if the customer service staff could get the customer’s contact information and contact the customer directly by phone. The following sample essays are for reference.
范文
Dear XXX,
Wish you have a nice day!
May I ask whether you have received my quotation? If not, you can find the quotation in the attachment. Please feel free to contact me, if you have any idea. We will do our best if you can give any advice to us.
Looking forward to your reply ASAP.
Best regards.
范文
Dear XXX,
Hope you are fine, my friend.
I haven’t received any information from your side since my last quotation. May I have your thoughts about our offer? If you are not happy with it, please just contact me. We are sure we can work it out to your satisfaction. You will find our products superior in quality with good prices.
If there is anything we can do for you, we shall be more than pleased to do so. Hope we can build good cooperation with you.
Best wishes.
范文
Dear XXX,
We are writing to check whether you have received our last quotation on our PC Girl Case for iPhone 5S (SKU: 72156) dated 20 Dec 2013.
You may rest assured the quality for the goods you selected is quite good. Should you have any concern, please feel free to communicate with us online.
Awaiting your immediate response. Thank you.
范文
Dear XXX,
We are sorry to contact you again on our last quotation regarding our PC Girl Case for iPhone 5S(SKU: 72156) dated 20 Dec 2019.
In past several years, we have established good relationship with many other dealers worldwide. You can rest assured that your price will be profitable. We are expecting your comment no matter what it is.
With kind regards to you and your family.