Generally speaking, if the system background shows that the customer has signed for the package, the customer service staff can send a text message notification to the customer that the goods have been signed for, and remind the customer in the text message to check that the goods are intact, confirm receipt as soon as possible and give a good review of the purchase experience. The following sample text can be used for reference. Best regards.
范文
Dear customer,
The tracking information shows that you have received your package. Please make sure your items have arrived in well condition and then confirm satisfactory delivery.
If you are satisfied with our goods and service, we will really appreciate for a five-star feedback and positive comments you could give us.
If you have any problems, please contact us directly for assistance.
Thank you for your understanding and support.
Best regards.
Andy
范文
Dear customer,
According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on AliExpress.com. If not, please let me know.
Thanks!
Best regards.
范文
Dear valued customer,
We have tracked your order (order No. XX), and it was delivered to the shipping address that you have provided. Please make sure you have received your item(s) in perfect condition, and then please proceed to complete this order.
If you are satisfied with your purchase and our service, we will be grateful if you can provide us with a positive feedback.
If you have any questions, please feel free to contact us.
Thank you!
范文
Dear customer,
I am very happy that you have received the order. Thanks for your support.
I hope that you are satisfied with the items and look forward to doing more business with you in future.
Best wishes.