When a buyer initiates a dispute due to product quality issues, the seller should actively negotiate with the buyer to resolve the issue and both parties should reach a consensus on the solution.
Sample
Dear friend,
We are sorry for the quality problems and would pay more attention to the product quality check in the future.
We will accept your requirement and please kindly return the goods to the following address: xxxxxxxxxxxx
However, some friends will accept the second plan that we send you a new one with 90% discount and you cancel the dispute without paying for the highly returning shipping fee. Hope you consider it .Thank you!
Best Regards
Sample
Dear friend,
The photos were received with thanks .Sorry that we failed to check out the problem and we would pay more attention to this part.
Anyway ,we will refund you $3 for compensating or may you just accept this time and we would like to provide bigger discount for your next order?
Sorry again for the trouble .Please feel free to let us have your comment. Thanks!
Best Regards