Some buyers will not give any comments after receiving the goods, regardless of the quality of the products. In this case, the seller can tactfully urge the buyers to give comments. Some buyers do not even know how to give comments. The seller can communicate with the buyers in a timely manner and tell them the steps for giving comments. After receiving the goods, you can actively send inquiries and emails to ask the customers whether the goods they received meet their needs and expectations. Sometimes, actively urging customers will make them trust the seller more. Not to mention getting good reviews, the return rate will be much higher.
Sample 1
Dear buyer,
Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there’s anything I can help with, don’t hesitate to tell me.
Best Regards
(Your name)
Sample 2
Dear buyer,
Could you tell me if the item has been successfully delivered to you? If you get it, we sincerely hope you will like it and be satisfied with our customer services. If you have not got it or got it but have any concerns,
please don’t hesitate to contact us. We would like to do whatever we can do to help you out.
If you don’t mind, please take your time and leave us a positive comment, which is of vital importance to the growth of our small company.
Please DO NOT leave us negative feedback. If you are not satisfied with our products, please contact us for solution.
Thank you so much.
Yours Sincerely