If the buyer complains that the goods do not match the description or the quantity of the goods is incorrect, the seller can ask the buyer to provide corresponding evidence based on the type of problem. Best Regards,
( your name )
Sample
Dear buyer,
I am so sorry for our carelessness. I need confirm the weight of the items.
Sample
Dear buyer,
I am so sorry for our carelessness. I need confirm the weight of the items.
Sample
Dear Customer,
We sincerely regret that the items you’ve received in order Xxxxx were not as described. Our goal is to resolve any dispute as quickly and conveniently as possible. Choice #1: You have claimed the items did not work/work properly. Will you please make a video recording to illustrate this issue and send them directly to my email: xxxxxxx. This will allow us to verify the problem and help resolve it to your satisfaction .Choice #2:You have claimed the items did not work/work properly. Will you please take some photos to illustrate this issue and send them to my email :xxxxxxx .This will allow us to verify the problem and help resolve it to your satisfaction .We apologize for the inconvenience and look forward to hearing from you.
We sincerely regret that you are not satisfied with your purchase. We accept returns or exchanges as long as the item is unopened and/ or unused. We strive to provide exceptional products and service to our customers and your opinion is very important to us. Please provide a detailed reply. explanation, photos are also welcome.
Please send your item back to : xx，xxxx, 325000,Wenzhou, China
We will send you a replacement upon receipt of your parcel. Please be aware that the return shipping and any new shipping charges for a replacement item will be charged to the buyer.
If you have any other concerns, please contact us through eBay message so that we can respond you promptly, thanks!
When the buyer is not satisfied with the goods received and requests a return, how should we respond? Please see the following customer’s letter:
Hello , seller , I don’t like the goods you send to me, can I return? Of course, we allow returns, so we can reply:
Dear,
Yes , we accept return or exchange. Please send your item back to: xx, xxxx, 325000,Wenzhou,China
We will refund (excluding the postage) you via PayPal once I receive your parcel.