Returns are a common problem encountered by cross-border e-commerce sellers during their operations. A good solution to the return problem can greatly improve the store’s image, but if it is not handled properly, it will do more harm than good to the store’s image. Logistics issues have always been a headache for sellers, which is an important factor affecting the store’s favorable review rate. In order to help sellers better implement return operations, return labels came into being. What is a return label? How do Wish sellers provide return labels?
In fact, a return label (return labele) refers to a label that Wish sellers pay for express delivery in advance, that is, the seller bears the postage, and the merchant can ask the courier company to provide it and then send the label to the buyer. Buyers can print the label and stick it on the packaging of the returned product, so that the buyer does not have to pay the express delivery fee.
Buyers print return labels: Purchase record-Return and cancel order, find the corresponding order, view the return details, and choose to print the label.
How do sellers get Wish return labels? If the seller cannot provide a return label, then the buyer cannot operate the return. However, it is difficult for Chinese Wish sellers to provide return labels if they choose to send direct mail by themselves, which will affect the store data.
In order to avoid this situation, merchants can refer to the following ways to obtain return labels; directly buy the shipping label of the courier company, you need to prepare a credit card in advance; now many overseas warehouses will provide wish return label services, you can contact the overseas warehouse for assistance; after the buyer returns the goods to the forwarding company, he can purchase the label from the service provider, and the price is relatively favorable. Of course, the best way is for the merchant to communicate with the buyer, so that he cannot return the goods without operating the return, and can make certain compensation, thereby reducing the return rate of his own store and reducing some postage losses.
Many merchants don’t know what to do after receiving the buyer’s return label. You can refer to the following operations: After receiving the return and refund application, the wish seller needs to combine its own store and platform return policy to see if it can agree to the buyer’s return application. If the seller accepts the return due to product problems, the buyer will receive a return label from wish. If the return is due to the buyer’s own reasons, the buyer needs to go to the logistics company to purchase a return label and return the product to the seller’s delivery address.
The above is all about the return label provided by wish sellers. I hope these contents will be helpful to everyone.