In the process of operating a Shopee store, merchants may encounter a situation where the search ranking of their products is reduced. This may be caused by the wrong category of the product. This article will introduce how to deal with products with reduced search rankings and suggestions for dealing with category errors, as well as the possible impacts and solutions of ignoring these messages.
Handling products with reduced search rankings
When the search ranking of a product is reduced, it may be due to the wrong category. You can follow the steps below to deal with it:
1. Log in to Shopee Seller Center
First, log in to Shopee Seller Center, which is the main platform for managing stores and products.
2. Apply the recommended category
On the [Shop Products>>Violations/Deletions>>Reduced Search Ranking] page in the Seller Center, click [Go to Global Products to Apply Categories]. On the [Global Product Details Page>>Categories] section, click [Apply Category] to apply the recommended category. After confirming that the product information is correct, click [Save and Publish].
3. Notes
After clicking [Apply Category], be sure to carefully check other information of the product, such as specifications, certification requirements, package size, delivery time, etc.
After applying the global product category, the categories of all store products will also be automatically updated. If the updated product category is not available on some sites, the relevant products will be removed.
Suggestions for dealing with category errors
If the category suggested by Shopee is not suitable, you can take the following measures:
1. Modify to the correct category
If both the original category and the category suggested by Shopee are wrong, you can modify it to the correct category. After the modification, Shopee will review it, and if it is approved, the search ranking reduction restriction will be automatically removed.
2. Contact Shopee Online Customer Service or Account Manager to appeal
If the original category is correct, there is no need to modify it to the category suggested by Shopee. You can contact Shopee Online Customer Service or Account Manager to appeal.
Possible impact and solution of ignoring messages
If you ignore the message of lowered product search ranking and incorrect category and do not manually apply the category suggested by Shopee, the system will automatically update the category of global products and corresponding store products after 3 days. In this case, if the system updates the wrong product category, you can solve it in the following ways:
1. CNSC appeal
First, click [Appeal] in the prompt message on the [CNSC>>Product>>Global Products>>Product Details] page, select the correct category of the product and fill in the remarks for Shopee to review.
2. Direct modification
You can also modify the product category again and publish it directly, but this will cause the product to re-enter the review status, which may affect exposure, search traffic, etc. Therefore, it is recommended that you submit an appeal.
Through the above methods, you can effectively deal with the suggestions for products with lowered search rankings and incorrect categories, and solve the possible impacts. Shopee recommends that merchants always pay attention to store messages and deal with problems in a timely manner to improve the store’s operating efficiency and user experience.