With the rapid development of the e-commerce industry, more and more merchants choose to open stores on Shopee, a well-known e-commerce platform, to expand their business and attract more consumers. In the process of store operation, interaction with consumers is particularly important, including timely replying to comments. However, sometimes we may make mistakes or need to modify the reply content, so how can we withdraw the sent comment reply in Shopee store? How to perform the comment reply operation? Next, we will introduce these steps in detail for you.
1. Withdraw comment reply
Open Shopee Seller Center: First, log in to Shopee Seller Center, find “My Orders” at the top of the page and click to enter.
Enter the sold order management page: Find “Sold Products” in the navigation bar on the left side of the Seller Center page and click to enter.
Select the order for which you need to withdraw the comment reply: On the sold order management page, find the order for which you need to withdraw the comment reply and click to enter the order details page.
Withdraw your comment reply: Find the “Buyer Reviews” module at the bottom of the order details page, find the comment you want to withdraw, and click the “Withdraw Reply” button on the right. The system will pop up a prompt box to confirm the withdrawal. After clicking confirm, the reply will be successfully withdrawn.
2. Reply to comments
Open the Shopee Seller Center: Similarly, log in to the Shopee Seller Center, find “My Orders” at the top of the page and click to enter.
Enter the sold order management page: Find “Sold Products” in the navigation bar on the left side of the Seller Center page and click to enter.
Select the order to reply to the comment: In the sold order management page, find the order to reply to the comment, and click to enter the order details page.
Reply to comments: Find the “Buyer Reviews” module at the bottom of the order details page, find the comment you want to reply to. Click the “Reply” button on the right, enter your reply content, and click the “Send” button to complete the reply.
In Shopee stores, withdrawing and replying to comments is an important part of maintaining good interaction with consumers. By withdrawing incorrect replies or modifying the content of replies, you can better maintain your store image and user relationships. At the same time, timely replying to comments can also enhance user trust and satisfaction. I hope this article will help you understand the operation of replying to Shopee store comments.