TikTok Shop, as a popular e-commerce platform, provides cash on delivery (COD) as an optional payment method to meet the needs of consumers in specific markets. This article will introduce TikTok Shop’s cash on delivery policy in detail, including the scope of application, eligibility requirements and operation procedures.
1. Scope of application
TikTok Shop’s cash on delivery policy applies to all cross-border sellers and buyers in Malaysia, Vietnam and the Philippines. This policy is updated regularly, and sellers should check it regularly to ensure compliance with the latest regulations.
2. General principles
Applicable products: COD payment is only applicable to products shipped through “TikTok” and is not applicable to sellers who ship their own products.
Unsupported regions: COD payment options may not be supported or exist in some regions.
3. Eligibility
Seller qualifications: All sellers participating in cross-border transactions in Southeast Asia can use COD payment, but TikTok Shop may review the seller’s performance and decide whether to revoke the COD option.
Buyer qualifications: Buyers need to verify their mobile phone number when choosing COD, and only one mobile phone number can be verified for one account. If a buyer fails to accept a COD order three times within 60 days, TikTok Shop has the right to temporarily disable its COD payment method.
Product Eligibility: Certain types of goods are not eligible for COD payment, such as large electronic devices, furniture, household appliances, perishable goods, etc.
Maximum Order Value: COD payment has a maximum order value limit, which varies from country to country. Orders exceeding the limit must choose other payment methods.
Payment Method: COD orders can be paid in cash or credit/debit card, depending on the options provided by the logistics provider.
IV. Operation Requirements
Set COD Options (Sellers): Sellers can customize COD payment options according to specified product categories, but after turning off COD, the product can only be purchased through online payment methods.
Payment Method (Buyers): Buyers can choose COD when paying, but an account can only have five ongoing COD transactions at the same time, and mixed payment methods cannot be selected.
Mobile Verification (Buyers): When choosing COD, buyers need to verify their mobile phone number and enter a one-time password.
Delivery and Payment:
The buyer must pay the order fee upon delivery, and the courier will contact to confirm the recipient information before delivering the goods.
If the order exceeds the delivery time or the buyer is unable to receive the package, the buyer can apply to cancel the order or refuse to accept the package.
Cancel the order: If the seller fails to ship the goods in time or the order status is not updated to “shipped”, the buyer can apply to cancel the order, and TikTok Shop will automatically handle it.
5. More Information
TikTok Shop encourages sellers to handle after-sales issues on their own, but can provide after-sales dispute handling services. All after-sales disputes are handled in accordance with platform regulations.
By understanding TikTok Shop’s cash on delivery policy in detail, sellers and buyers can better understand the conditions of use and operating procedures to ensure a smooth transaction.