1) Service Introduction
Yanwen Europe Express is a European delivery service launched by Yanwen Logistics by integrating its superior European delivery resources. Currently, Yanwen’s partners in Europe include Parcelforce, GLS, Yodel (formerly HDNL), etc. According to the needs of Chinese customers, Yanwen has launched services such as Parcelforce Europe Express, HDNL Express, Europe Pocket Five Countries, and Europe Ten Islands.
2) Service Advantages
(1) The entire delivery process takes 4 to 6 working days.
(2) Currently, the countries that can be reached include Germany, the United Kingdom, France, Italy, Spain, the Netherlands, Austria, Ireland, and nearly 40 other countries.
(3) Items can be tracked online through the Yanwen Logistics website.
(4) Customs clearance is completed once in the United Kingdom, avoiding the hassles and detentions of customs in Germany, Italy, and other countries.
(5) No secondary customs clearance fees in Europe.
(6) Problem item inquiries are handled efficiently within 24 to 48 hours.
(7) Provide delivery notification in local languages such as UK, Germany, France, Italy and Spain.
(8) Provide delivery to areas beginning with BFPO (for military use only).
3) Express Tracking
Express shipments can be tracked online throughout the entire process.
4) Operational Specifications
(1) No Chinese characters should be displayed on the outer packaging of the express shipment to avoid customs detention during European transit.
(2) There is no tax or fee for items below £18 in the EU. Items above £18 will incur VAT. Items above £135 will incur customs duties and VAT.
(3) Customs duties and VAT generated by foreign customs shall be paid by the recipient.
(4) If delivery is unsuccessful, the refunded freight will be the same as the outgoing freight. If customs duties are generated by Chinese customs, the original sender shall pay for it.
(5) Refuse to accept any counterfeit goods. If they are found by customs, the freight generated will not be refunded.
(6) POBOX addresses are not accepted for the time being.
(7) British Post Network: single piece weight does not exceed 30kg; Yodel Network: single piece weight does not exceed 32kg.