As a very popular social media application today, Tiktok has attracted more and more users. However, sometimes users encounter problems when using Tiktok and seek customer service help. This article will introduce in detail how to consult Tiktok customer service and the customer service process.
How to consult Tiktok customer service?
Method 1: Through the “Help and Support” function in the application
1. Open the Tiktok application.
2. Click “Me” in the lower right corner.
3. Click the three-dot mark in the upper right corner to enter the settings page.
4. On the settings page, find the “Help and Support” option and click to enter.
5. Find common questions and answers on the “Help and Support” page. If your question is not in the FAQ, click the “Contact Us” button.
6. On the “Contact Us” page, you can select the type of question and enter the question you want to ask. Tiktok customer service will reply as soon as possible.
Method 2: Consult through Tiktok official website
1. Find the “Support” option at the bottom of the webpage and click to enter.
2. Find common questions and answers on the “Support” page. If the question you are looking for is not in the FAQ, please click the “Contact Us” button.
3. On the “Contact Us” page, select the type of question and enter the question. Tiktok customer service will reply as soon as possible.
Tiktok customer service consultation process
1. Tiktok’s customer service will reply as soon as possible after receiving the user’s consultation.
2. If Tiktok customer service cannot answer the user’s question, they will raise the question to the relevant department.
3. If the problem needs to be further processed, Tiktok customer service will ask the user to provide more information, such as account information and screenshots.
4. Tiktok’s customer service will send the solution to the user after solving the problem.
The above is a detailed introduction to how to consult Tiktok customer service and the consultation process. If you encounter any problems while using Tiktok, you can consult customer service through the “Help and Support” function in the application or the Tiktok official website.