Countermeasures for cross-border e-commerce sellers: from adjustment of transportation methods to email strategies for infringement rescue

In the field of cross-border e-commerce, sellers often face various challenges, including adjusting transportation methods, maintaining customer satisfaction, and handling infringement issues. This article will combine email templates in different scenarios to provide sellers with practical communication guidelines.

Email template for cross-border e-commerce sellers to change shipping methods

When a seller is unable to ship according to the shipping method originally selected by the customer, it is very important to communicate with the customer in a timely manner and propose alternatives. Here is an example template:

Dear valued customer,

Thank you for your order. Sorry, we are currently unable to ship your goods via DHL. We recommend using ePacket or other shipping methods, and the estimated delivery time is 10 to 15 working days. Please let us know as soon as possible whether you agree with this shipping method.

Looking forward to your reply!

Fashion Garment Ltd.

### Japanese site seller review email template

For Japanese sellers on Amazon, writing an appropriate review request email can not only improve customer satisfaction, but also promote the accumulation of positive reviews. Here are two templates suitable for the Japanese market for reference:

**Template 1:**

こんにちは*|buyer_name|* 様,

Thank you for your recent order. To ensure you are satisfied with your purchase, we invite you to share your shopping experience. If you have any questions or need help, please feel free to reply to this email and we will resolve it as soon as possible.

Looking forward to your valuable opinions!

Sincerely, Customer Service Team

Template 2:

お客様

Thank you for choosing our store to shop. We are committed to your joy and satisfaction. Please be assured that your feedback is important to us, whether it is positive or constructive, we welcome and value it. Thank you again for your support!

Store name

### Infringement rescue ideas and template emails

When faced with allegations of infringement, it is critical to take a proactive approach and maintain good communication with rights holders and Amazon. The following is an example of an email organized according to the above steps:

Dear Amazon team,

First of all, we sincerely apologize for any inconvenience this may cause you. After receiving the notification, we immediately deleted all links to the allegedly infringing products and promised not to re-list them. At the same time, we have also sent an email to the rights holder requesting to withdraw the complaint, and have synchronized this process with you.

In addition, we are adjusting our supply chain to avoid similar incidents in the future and have established a dedicated team to regularly review product compliance. We have also strengthened internal training to ensure that every employee is familiar with Amazon's relevant regulations.

Finally, we hope to have the opportunity to continue to provide excellent service to our customers in [specific country]. Thanks!

[your company name]

Through the above email templates, sellers can communicate with all parties more efficiently and professionally when dealing with shipping changes, customer feedback collection, and intellectual property disputes.